Everyone at Embleys would like to wish you a Merry Christmas and a happy, healthy New Year.

We’re really looking forward to working with you in 2025. Please see our opening times over the festive period below:

Closed –  Monday 23rd (from) 2pm
Open – Saturday 28th December 9am-4pm.
Closed – Sunday 29th December.
Open – Monday 30th December 9.30-5.30pm.
Closed – Tuesday 31st Dec & Wednesday 1st January.
Open normal office hours from Thursday 2nd January.

In House Complaints Procedure

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

admin@tpos.co.uk

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.