Christmas & New Year Opening Hours

This branch will close at 4:00pm on Friday 22nd  December 2023 and will re-open at 9:30am on Wednesday 27th December 2023
then normal hours until 30th December – closing at 4:00pm

We will re-open at 9:30am on Tuesday 2nd  January 2024

Merry Christmas and Happy New Year from the team at Embleys!

In House Complaints Procedure

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

The Property Ombudsman
Milford House
43-55 Milford Street

01722 333 306

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.